Support Home | Live Chat | Q&A | Docs | APIs | Blog
x
login Signup

Windows 8.1 Update 1 (KB2919355)

Hi,

I have a collector installed on my laptop for testing and have been having some issues installing Windows 8.1 Update 1 (KB2919355). As you are probably aware there have been several issues with this update over the past few weeks.

After doing some further investigation today it seems there may be a problem with how this update is being installed with the collector running on the machine. During the update the TiWorker.exe process faults however I've noticed that the faulting module is a file called "intercept.dll" which seems to belong to the collector client:

Faulting application name: TiWorker.exe, version: 6.3.9600.17031, time stamp: 0x53087091 Faulting module name: intercept.dll, version: 1.0.66.0, time stamp: 0x528a88a4 Exception code: 0xc0000005 Fault offset: 0x000000000000ba43 Faulting process ID: 0x274c Faulting application start time: 0x01cf74e81042f7e2 Faulting application path: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17031_none_fa50b3979b1bcb4a\TiWorker.exe Faulting module path: C:\WINDOWS\System32\intercept.dll Report ID: fa0d0938-e0db-11e3-beea-90a4dea16abc Faulting package full name: Faulting package-relative application ID:

I don't have an issue with uninstalling and reinstalling the software but I wondered if this maybe highlighted another underlying issue with the collector?

Many Thanks,

Mark

avatar image By magicomm 0 asked May 21, 2014 at 03:57 PM
more ▼
(comments are locked)
10|600 characters needed characters left

1 answer: sort voted first

The collector will interfere with the update from Windows 8 to Windows 8.1 We suggest uninstalling the collector before starting the update, and reinstalling the collector after the update is complete.

avatar image By answered May 21, 2014 at 06:20 PM
more ▼
(comments are locked)
10|600 characters needed characters left
Your answer
toggle preview:

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this question

Topics:

x2

asked: May 21, 2014 at 03:57 PM

Seen: 4815 times

Last Updated: May 29, 2014 at 09:38 PM

Related Questions